Safety in the ZVV network

You should always feel safe on public transport. Here you will find out what the ZVV is doing to make sure that doesn't change.


The S-Bahn

  • Transport police emergency number: 0800 117 117
  • Use the emergency intercoms in the entrance areas of carriages.
  • When travelling on the nighttime network, contact the Security Service
  • (all nighttime S-Bahn trains are staffed).

Bus and tram

  • Contact the driver.
  • Police emergency number: 117
  • If you feel unsafe, choose a seat near to the driver.

Please help us.

  • Stay alert.
  • Raise the alarm.
  • Do not put yourself in danger.
  • File criminal charges in case of assault or theft.
  • Put yourself forward as a witness if you see an incident.